Phil N.

This entity sells "access" to software to help online entrepreneurs/marketers in various activities any particular program provides. But, and this is huge, they are not authorized resellers of the program they offer. Well, I should say, that they are not authorized resellers of many of the programs they offer. I have only checked out 6. However, the owners/creators of all six have blasted WickedApps as scammers and do not have authorization to offer their products at all. They take your money and then send you a user ID and password, which you cannot change. Plus, depending on the program, you may find somebody else's data saved - which I did. The other thing is, if you purchase through them you don't have support for the program you thought you purchased legitimately, and if there is a forum available you will get booted out of it if they discover you have purchased through WickedApps. Finally, once they have your money, they will not return it. Instead, they offer you a trade-in - for another unauthorized program! They show a US street address, but that address is simply a service offering a street address to online businesses. I believe the owners of WickedApps (IMTools.com) are located in Iceland.

We had a bunch of stuff - mostly clothes to donate and contacted Vietnam Vets to arrange a pickup. We set up January 16. On the morning of the 16th, I hauled everything out onto our porch. At around 10 AM I received notice they had canceled the pickup and rescheduled it for February 1! I wasn't going to haul all that stuff back, so I got online and found DonateStuff. They said they could pick it up on the 18th, and they did! The whole process was very easy and they showed up when they said they would. We usually donate a couple of times per year, and I will contact them the next time we donate. I highly recommend their service. Note: I see they do not service all states, so check that before trying to use their service.

Placed an order for delivery. The order arrived and we enjoyed the ice cream products. But, when cleaning up the paper bowls, I was surprised to discover they had placed a small container of ice cream inside a larger one. We didn't notice it because it was kinda messy, but we rinse everything out really well so the containers can be recycled. It's all good, as the smaller container had enough sugar to put one into shock, but it was just shady. Next time you order Cold Stone, make sure you're getting what you paid for...

Wow - after going back and forth with Xfinity for a couple of weeks, they see no problem billing somebody for services and failing to provide the proper equipment to access those services. From their reps perspective, streaming services were accessible through other devices whether they has the correct TV box and remote or not. They're not accepting any responsibility at all. Keep in mind we're talking about a couple 90 years old who don't understand streaming at all, don't have a clue about how to use a DVR and use their TV and only their TV to watch television programs. For over two years Xfinity has been billing these 90 year olds $300 per month, and never made sure they had the proper equipment to access streaming services on their TV. And I'm learning this lack of concern for their customers is fairly common - at least in our area. Xfinity/Comcast takes care of their officers and their shareholders - their customers seem to be a necessary evil they have to put up with.

After years of being an Amazon Prime member - buying and returning items with no problem, we have noticed a disturbing trend in the last six months. After issuing a credit, they have re-billed the amount credited stating they never received the return. Of course, the burden of proof is on us, and we have had to gather the pertinent information, make a call, and provided proof of our return. Coincidentally, it appears the returns that have been questioned have often been returned to Whole Foods, Kohl's, or the return was shipped to a local warehouse. The point of this post is to be aware! Amazon appears to be losing its focus on customer service.

Wow, that's 40 minutes I'll not get back! Their website sucks - it really does. We set up an account for our elderly parents and purchased 4 weeks as gifts. But to set up an account for another, you have to first purchase the gift and then apply the gift to set up the account. We had to call to sort that out. We had to go in, and delete the account we set up, then purchase a gift certificate and then set up a new account using the gift code. Makes sense - right...? That was a good hour to get that figured out. But then we went to their website and purchased 3 more gifts certificates, and were issued 3 gift codes. Easy enough... After the first week was delivered, and all went well, I logged in to in-put the additional 3 gift codes. I clicked on "Gifts" along the top, which opened a window that offered two choices - "Give Freshly" or "Redeem Gift". I clicked on "Redeem Gift" and completed the fields. After each submission, I received the message that the Gift Certificate had been applied. Life is good! Not so fast... A few days later when the new order was confirmed, they billed the credit card on file. Ah, geez... Another phone call. After verifiying the name on the account, the zip code, the address, the emails associated with the Gift Certificates, the names of the recipients, etc, etc we are able to ask why the gift certificates were not used. What Gift certificates? Crap! So, we had to go through the entire scenario, only to learn their website sucks, and using the "Redeem Gift" button is an exercise in futility. In summary, we did get our money refunded to our credit card - though it'll take a week to ten days, which is a whole other issue! (Why can they take your money in a split second, but it takes themn a week to ten days to refund your maoney?!) And they are applying the Gift Certs - though we have to come back and apply the 3rd cert after the second one has been applied because their system sucks. But it took 40 minutes of our time and energy to correct the error - again, because their site sucks. And to be honest, our elderly folks don't care for the meals, so we're going to cancel the account once the Gift Certs are used up. Their customer service appears to be locaced in the Philipines, and they are very polite. But they have their script that they diligently adhere to. To their credit, they did solve our problems. Freshly, really should take a look at their website and improve the functionality - which sucks!

We recently booked an inter-island cruise through Norwegian Cruise lines.

First, I should point out, this cruise was just my second cruise and I haven't cruised since COVID-19 struck. So I don't have a good basis for determining whether or not Norwegian is the only cruise line having issues.

My first cruise was very well organized, while this cruise on Norwegian seemed to be somewhat haphazard. The cafeteria food was not good. Some of the "restaurant" food was very good, but the wait time for seating and the service was super slow. Waiting to be seated was as long as 1 ½ hours. Once seated it usually took close to 3 hours to finish dinner.

In one instance, the salmon entree was described as white fish… When I asked if that was a type-o the waiter had no clue, but asked me what color salmon was. It did end up being salmon, and quite good.

Another thing we found unusual, was their tendency to close all eateries. We would go ashore for an excursion booked through Norwegian, and return to learn the cafeteria was closed from 4:00 to 5:30. Most cruises keep a pizza place ad burger place open at all times. There was one small cafeteria that we were told stayed open, but we never confirmed that. And it was so small, if a ¼ of the folks went there after an excursion, they would have been swamped.

We had the drink package but found getting a drink at most bars difficult. If you were lucky enough to place an order, you could wait another 10-15 minutes to receive the drink, which was usually quite weak. After waiting a good 15 minutes at one bar, I order a vodka-tonic. After another 10 minutes, I was handed the drink. I think they used regular water to make the drink. It was nasty. I returned the drink to the bar and told them to toss it. Usually, I wouldn't have done that, but after several days of receiving poor bar service, and weak drinks I was done.

The next day, we sat down at another bar. After 20 minutes, the bartender looked up and said he'd be right with us. Then we watched him leave to take his lunch break.

Most cruises assign a room steward to your room who generally identifies themselves and makes themselves available to help. Not Norwegian. We had no clue who our porter was - it saved us a tip, as we weren't going to tip a ghost.

The night before debarkation, we inquired whether or not the elevators would be operating. We were assured they would be, and we were free to carry our own luggage if we chose to. Which we did, rather than set our luggage out the night before. What they didn't tell us, is several passageways would be blocked. So, to get to the debarking level we had to take an elevator down below the debarking level, then switch elevators to go back up. This clearly caught many by surprise, as many passengers had to do the same thing as we were.

Oh, and the entertainment… That was painful. They had a singer who had an OK voice, but she was not an entertainer. She basically stood there and sang. The advertising said she would cover Celine Deon, as well as others. But, she didn't sing a Celine song. She covered a song that Celine sang in her Vegas show. So, she covered, a cover…?! The comedian wasn't funny, at all. Her timing was off, her storytelling was iffy and there really weren't any punch lines. We figured we'd give her the benefit of the doubt, as she was offering a raunchy comedy show, as well. So, we figured maybe she was used to that and had tried to tone down her first show. Eh, the raunchy show sucked too.

I was traveling with several people who have substantial cruise experience with other cruise lines and they were all complaining about how poorly organized Norwegian was. My wife and a couple of others on this trip will be taking another cruise in March, so we'll see if the staffing issues may be the underlying cause. Though we did hear several of the crew complain about how poorly Norwegian treats their crew. And we did run into several crew members with 30 days or less experience on a cruise.

My only recommendation is, for Norwegian to have their management staff take cruises on other cruise lines to learn how to organize a cruise. By the way, this was not an inexpensive cruise. Though Norwegian was definitely cutting corners. Again, the food, drinks, accommodations, staffing, and entertainment were all underwhelming!

I placed an order for a Google Pixel 6 shortly after its release with a guaranteed delivery date prior to Thanksgiving. I could track the order and could see delivery was postponed. Then it was postponed again. So I finally called to see what was up, and when I could expect delivery.

After about 45 minutes I was disconnected. So, I called back and had to wait another 30-40 minutes before getting a live person. The first person I got on the phone was simply a gatekeeper with a script and was of little help. After going around in circles with him, being put on hold numerous times, and spending another good 45 minutes, I finally asked for a supervisor. I was then told there were no supervisors available, but that one would call me back within 24 hours.

Now, I began this process just trying to find out what was going on, and instead, the Google people didn't seem to be able to provide any answers and instead provide zero "customer support" at all. I mean, a lot of my job entails customer service, so I'm usually pretty patient when dealing with customer service myself, but their lack of empathy and inability to provide any type of true customer support was astonishing. After all, this is Google - a multi-billion dollar company, and their customer service was horrible.

I was put on hold so many times, and for so long, I assume Google's game plan was to wear me down and cause me to give up. Unfortunately for them, that tactic only made me more determined to get a resolution. And while I was on hold I was able to find a Pixel 6 at Best Buy, for less money available for me to pick up the following day.

So, when I finally did get somebody who seemed to know what they were doing. I asked for a price match - they offer a "price match guarantee"! They declined to honor their price match guarantee for some bull$#*! excuse. They refused to cancel my order with them because it was in process. Finally, they gave me an absolute guarantee that the phone and phone case would be delivered no later than a specific date.

By the end of the several-hour-long ordeal, I had purchased the Pixel 6 from BestBuy at a lower price and ordered a case from Amazon. The phone I picked up the following day, and the case arrived a couple of days later. On December 6 the phone finally arrived from Google - a week past their guaranteed delivery date. And the case I purchased from Google arrived on the 9th.

Last night I secured the return docs and placed both in the mail to be returned to their mother ship.

Oh, something to keep in mind, if you order from Google. Their return policy is much more restrictive than Amazon's. So, if you plan to buy a phone or other such item from Google directly as a gift, just be aware the deadline for return is much shorter!

I like their phones, but their customer service sucks!

If you plan to set up and sell merchandize through Etsy's or any other "store" platform, you are at their mercy, and they may or may not explain why they shut your store down. I'm a newbie with Etsy, and had only created a listings. Then with no warning what-so-ever, my account was suspended. When I clicked through to contact customer service, of course speaking with a "person" is not an option. I had to fill out their little form for an inquiry, and was told I'd have to wait up to a week for a response. So, there I sit...

What's scary about this is, what if I had succeeded and was selling regularly through my Etsy store, and boom - the store is gone. Not for minutes or and hour or so, but for days, or even a week?! Can you imagine the damage that would do to your momentum and credibility?!

Etsy did respond today to let me know all was well with my store, but didn't tell me why they shut it down. If I did something wrong I'd like to know, so I don't do it again. The more products I load, the more opportunity there may be for me to violate one of their policies.

Using a platform of this nature is the best and most cost effective means of getting up and running, but that easy comes at price - you're not in control. The folks who are, are too busy building their business to worry about how their actions may affect your piddly little store. If they suspend your account by accident or even legitimately... Whoops, it sucks to be you!

This is more of an FYI, than a true complaint, though I think UPS could do a better job with their Customer Service.

Overall, I like UPS and have had for the most part good experiences with them. But, recently we purchased an item from Amazon which was shipped via UPS. We received notification from UPS that the package was successfully delivered to some place about 30 miles from us. Ok - mistakes happen, so we figured we'd call UPS to get it straightened. Um, no,... not that simple.

We tried multiple times to get through to a person, and each attempt they kept pushing us towards their website and to file a claim. So, after going round and round, I finally gave up and filed a claim.

I was able to up-load pictures of the order, along with the confirmation. About 10 days later we receive a notice from UPS that they had confirmed there was no package delivered to our address during the time the package was confirmed as delivered. And...? Nope, that's it!

Ah geez, no I have to call in again... After about 40 minutes and going round and round I finally got through to a live person. I gave her the pertinent information and she put me on hold while she took a look. She confirmed that an investigation had been instigated - was that you? Yes! "We can not initiate an investigation with packages sent from Amazon - they must request an investigation."

Well then why the hell doesn't your on-line claims form state that up front?!

The take away - if you order something from Amazon and it gets lost, don't waste your time and effort contacting the delivery company.

I believe I have finalized our saga with this so-called "business". Their final offer to us is a refund of 44% of our purchase price, and we can return the merchandize to Dubai at our expense! It's confirmed - their 100% satisfaction guarantee and their easy return policy are completely lies!

We purchased N&D Quinoa for our cat. We received in a normal amount of time, so all is well. But, between the time I ordered the product and we received, we had a vet appointment. At that appointment, the vet changed the cats diet, and switched him to a completely different product.

So now what. We have the 11 lb. bag of cat food - that wasn't cheap, and can't use it. I sent Farmina and email explaining the situation, and asked if we could return the product. I wasn't expecting much…

To my surprise the only question they asked, was whether the product had been opened - which it had not been.

But what they did next, blew me away! They not only approved the return, they covered the cost of shipping, and … AND, they credited my account immediately! Not a week to 10 days after the return had been received and inspected. But immediately - before I even had a chance to get it packed up, let alone dropped off to the shipper!

Farmina Pet Foods, is a company that knows what customer service is, and values their customers!

As I previously mentioned, I received notice that my package was available for pickup, because it couldn't be delivered for some weird reason. So, I rearranged my work schedule so I could get by the USPS to pick up the package. When I approached the counter, I told the attendant that I thought there was a package for me, and gave here the tracking information. She rolled her eyes and said,"I'll go look, but I know it's not here. They do this all the time..." As she walked away. After about a solid 10 minutes or more, she returned to tell me the package was out for delivery. And she basically said, in the future just ignore those messages. The item I was waiting for I needed for work, and had a value of about $200. So, I really didn't want it laying around somewhere. Anyway, that late afternoon the package was delivered to my residence. Why it was flagged as an exception, and stated it was available for pickup remains a mystery...

I finally did get my printer to work, so all was good! For a couple of days. I woke Sunday and my WiFi was gone. After some checking, I verified the internet service was fine, but my WiFi was completely gone. I had to start from scratch and reinstall the Orbing. I discovered that the Orbi will only recognize the default WiFi that comes with the device. I had to add my network as a guest network, instead of the primary network. Which is irritating, because I assume that many purchaser of this product received the same Network Name, and password - but for now I'm just happy to have WiFi back. I had to install my WiFi printer using their default info, too. This experience has made me realize why I ought to continue to hard wire my primary devices. WiFi is too unpredictable.

After having 4 of these cameras in operation for about 10 months, I'm still relatively happy with being able to use them to see what's going on around m home. But, they tend to lose their connection, forcing e to power cycle them. Which makes using them to keep an eye on things when you're away, or recording events impossible. They're inexpensive and super easy to install. But, if they're unreliable all the positives slip away.

We have been ordering pet supplies from Chewy for several years now. And to be honest, there have been a few bumps along the road. But they have always resolved any issues with the intent of assuring the customer's concerns are addressed while minimizing any inconvenience to the customer. And when you place an order, they are on it! If you don't get notified that your package is on the way the day you placed the order, you will the next day! Their prices are generally very competitive. They clearly understand a happy customer is a repeat customer!

Before you upgrade your Mac's operating system to Catalina, make sure you have all your music backed-up somewhere other than on your Mac. I know, that's typical protocol. But, they maintain that Catalina's switch from iTunes to Apple Music will preserve all your music, whether purchased through Apple or not. My iTunes Library was stripped of anything that had not been purchased through the Apple store. Fortunately, I have my music backed-up in several locations. But, had I not, I would have lost a considerable investment. Oh, and all my Playlists were obliterated, which really pisses me off. Again, I have them backed-up, but the amount of time, energy and effort to transport them back in, is irritating.

My previous review was a bit salty, and more about the lackluster support. Due to 'life' throwing a few curve balls, I was unable to do much with the site, so let it languish, with the intent of coming back to it. With hosting, security and a few other accounts coming up for renewal, I thought I'd check in on the site and see about reviving it. Surprisingly, the site is completely wiped out. Nothing there but a blank slate. Of course I have no idea about the who, what and why's... What I do know is, there was only one other person who had the login information to access the site. Hm...?

We needed a head board for a guest bed, but didn't want anything elaborate or expensive. We looked around and found a headboard made by Zinus - manufactured in China. Given the price point and to place of manufacture, our expectations were low. It arrived and had to be assembled. To my pleasant surprise, the pieces were well packaged, as was the hardware. I unpackaged it and put it together in about 10 minutes. Grant it, there's not much to a headboard, but this one had 7 pieces, which made me think it might be kinda flimsy. Not so! The pieces fit together very well, and the design of the connectors was such that the bolts pulled the pieces together tight and in-line. The end result being a very sturdy, attractive headboard.

I have had two "deliveries" from these guys, and neither have been received. The first time, I received notification that my package had been delivered. I was home - had been all day, so checked my porch. Nothing... So, I contacted and their response was, "Oh, we show it was delivered and we have proof." I asked what, and they said they had a picture. The proof they had, turned out to be a picture of an empty porch. I was like, if anything, that's proof nothing was delivered, because there's nothing on the porch. I ended up having to go back to the Seller to request a refund due to non-delivery, and left it up to her to figure it out. Fast forward to today. Again, I received notice that my package was ready for pickup - at a location 3 hours away! So, I called. I explained the situation, and was told they could verify that I had gone online and requested that I be able to pickup the package, at their location 3 hours away. I told her, first - I didn't even know that was an option until I heard it on their pre-recording marketing piece that they play when you're on hold. Second, even if I did want to pic it up, I would select a location 3 hours away from me! So, we went round and round for a while, with her repeating numerous time that I had selected to pick it up across the state. Finally, it she agreed she would submit a request for the package to be shipped to my home, and that I'd just have to watch the tracking to see if and/or when it would be shipped to my home. What?! I mean, these guys are idiots! By the way - I never did get the first package, so I'm not holding my breath on the second. I have also reached out they the seller, as I kinda want what I purchased!