Pieter v.

With the dutch website the company tries to appear dutch, which it isn't. All tough, when you look at the website that is not a big surprise. But it is only comfirmed after you have placed an order that the company is actually Chinese. The problem with this is that they run a dutch webshop but they don't actually give a damn about the dutch laws.

The battery I ordered didn't fit my laptop. After contacting NLaccu they blamed me for not being carefull while ordering. However, they state the battery is made for my laptop model and I also gave them my specific laptop model so they could verify. Also, they claim the batteries they sell are new. The battery I received didn't look anything like new. There were scratches on the battery and stickers which you probably wouldn't find on a new battery. At least I don't expect Dell to put a sticker on their products that covers their entire logo. Frankly, the battery looked refurbished to me.

Customer service told me I could return the battery and I would get a refund. However, it would cost me around 25 euro's to ship the battery back which they weren't willing to refund. Under dutch law they have to pay for these costs as well since the product doesn't conform to what they offer on their website. Confronting customer service with this didn't help, they kept saying it was my fault and they really sell new batteries (even tough they really don't look like it!).

In the end I managed to get a full refund through PayPal, but it was quite a hassle.

Edit: In reply to NLaccu's comment, which I'll quote just in case:

"Dear Pieter, We are really sorry for any inconvenience caused. We have a warehouse in Amsterdam, and also in HongKong. You ordered a wrong battery from us. We apology for didn't checking carefully before shipment. Sorry for this. We have contacted you to resend the correct battery to you and we didn't get any replies from you.
Have a great day!
Angel"

Why didn't you ever mention you have a warehouse in Amsterdam? Why make me pay 25 euro's to return the battery to Hong Kong?

And no, I didn't reply yet, because you asked me to remove my reviews in order to get the new battery. This I find unmoral.