P W.

I received this always pan as a gift and absolutely love it! It's kept on my stove because I use it daily (for literally all my cooking needs) and it looks so pretty!
I recently had an experience with customer service and have to say that it was the best ever. They care and they are there for their customers. Shipping was immediate and follow up by email was efficient. This company cares about their product and their customers and I recommend them to everyone I can. The pan is a bit on the expensive side, but it's well worth it!

I made the mistake of ordering from Brylane Home and I'm very sorry I did. First they trick you into giving your email, thinking you will get 20% off, then they immediately charge you for a trial "membership" for $1.99 the first month, and $14.99 the following months. What? Who ever heard of that? Then, I called to cancel (you can't do it any other way), and was treated as though I was lucky to get the $1.99 credited back to me. The lady on the phone acted as though she was really put out and I was interrupting her day. Shipping is another story. They say initially that your item will be delivered in 7-14 business days. Mine wasn't even shipped until day 12, and sat in Indiana for about 4 days, and was finally delivered on day 19. Not too happy about that. Then my sheer curtains, which are supposed to be pale rose, were more like a dirty brown rose. The picture actually looks better than the item, but it's obvious they don't look like the color advertised. They are so ugly. BUT trying to return, they charge you shipping again of $9.99, or you can get a e-card to buy something from them again. Why in the world would I want to do that?! I admit I took a risk ordering from them, and I'm here to warn you not to make that same mistake. Don't order from this company. They are sneaky, cheap, and their product is not as advertised. I learned to always read reviews about a company before ordering.