I ordered a hoodie from this company. On the delivery date, it said it would arrive at a certain time at MY MAILBOX it's been 3 days and my item is still nowhere to be found. I've emailed them numerous times and they gave me the same run around over and over again telling me I'm not getting my item and to ask my mailman and postal office. When I shouldn't have to do that in the first place because it's supposed to be at MY MAILBOX as yall told me it would be. I just want my money back but when I asked for my money they completely disregarded my question telling me I would get a discount. This is stupid because I already wasted my money on the first item and you want me to buy another item using a "discount ". This is a SCAM I want my item or money back
We provided with a confirmation of the carrier (a third party) showing that the item was delivered, still the customer said he didn't have it so we did issue a full refund for him, we never disregarded his emails, and we fixed the situation as soon as we could.