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Rachel H.

Contributor Level

Total Points
85

1 Review by Rachel

  • Mumzworld.com

3/22/22

If I could rate Mumzworld no stars I would!

I purchased a baby steriliser from them at the beginning of this year. It stopped working after a very short time. I sent Mumzworld an email reporting the fault on the 5th March, the faulty item was then collected. I have followed up with Mumzworld countless times via email and over their WhatsApp chat function. I keep getting the same generic response from them - "This willl be dealt with within 24-48 hours." Despite me explaining how urgently I require a replacement and that it is making it difficult for me to feed my daughter, I have still had no update from them as to what is happening with my replacement. This was reported to them on 5th March, it is now 22nd March. 2 and a half weeks and still nothing! This item was FAULTY, at the fault of Mumzworld. In my experience, every company I have ever dealt with that has sent me a faulty item, has replaced it instantly without delay and also sent an apology for the inconvenience.

My experience with Mumzworld has been a stressful, negative and disappointing experience. I expected a company called "Mumzworld" to care about their customers. They don't! The amount of emails and time I have spent simply trying to get a replacement has not only been long and laborious, it has also taken me away from spending precious time with my little girl.

I will NEVER purchase another item from Mumzworld and will be sharing my experience with as many people as possible so they don't find themselves in a similar situation to me.

Tip for consumers:
Don't purchase anything from them! The aftercare if dreadful

Rachel Has Earned 5 Votes

Rachel H.'s review of Mumzworld.com earned 5 Very Helpful votes

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