I will never buy from Bliss again. Second, I will tell everyone I know about my experience. There are too many options out there for shopping online and Bliss needs to get its act together. Until then, I will be spending my hard-earned money elsewhere.
I purchased a jacket on line from Bliss as the prices for this particular jacket were lower than other retailers. I didn't like the jacket and returned it for a refund. (on December 5,2013) and I AM STILL WAITING FOR MY REFUND AS OF DECEMBER 19,2013! I contacted Bliss the week of December the 9th (after experiencing very long hold times and having having the calls disconnected after waiting on hold before I even got to an agent). I gave the agent the tracking # of my return and she said she would process a refund after confirming that the warehouse had received my item (which they had according to the tracking info). No refund was posted to my credit card as promised. I tried several days after that to reach some and was on hold again for long periods and when I finally got someone to speak to, it was an "overflow" center that was answering the calls and taking messages. I get it, it's the Holiday Season. However, what I don't get is why AFTER LEAVING THREE MESSAGES, no one EVER RETURNED MY PHONE CALLS.
Throughout all of this, I left a review about the jacket and someone from Bliss emailed me about how sorry they were that I didn't like the jacket. In desperation I told this person (via email) about my futile attempts to get my money back. She told me she would look into it and process a refund for me (which still has not credited to my credit card). So, here I sit still waiting and warning other consumers out there! I for one will not be wasting anymore time with a company that not only doesn't even answer their own phones, but doesn't return customer's calls.