Randy D.

I placed an order thinking that I could get a copy of my birth certificate online to renew my driver's license living in a new state. For four days I've tried on multiple occasions to reach someone in customer service and waited over an hour on two attempts regarding my order status or to talk to a live person. I have not received any follow up email as I have sent in all the documents I need to get a copy of my birth certificate. I even took a picture of myself with the day's date for proof to show that I am the person. They also lied and made it seem as though I could get a printed copy online that day, which after going on close to a month, I sent them an email stating that I would like a refund, which they don't care about helping you at all, since they will take your money by stating that the $7 processing fee is nonrefundable. Which is the only reason I tried going through their copy in the first place was to get an online copy.