ranjit b.

Regarding the points from this customer
1) This customer reported the TV to be smashed and damaged nearly 4 weeks after the delivery date.
2) When delivered the customer signed for the TV stating no damage.
3) The pictures the customer sent clearly show the side of the TV and box totally smashed – This would have been clear to anyone when signing for delivery.
4) Our terms and condition state that the TV must be inspected by the customer within 24hours and any damage must be reported to us within that time period.
5) Logic prevails when a customer spends a significant amount of money on a TV – they usually check it that day or even later on that night………. Not nearly 4 weeks later.

They opened a case via PayPal – sent us back a smashed TV that was clearly broken in the time frame that they had it – and received a full refund.

They have the audacity to post on certain site that we are a SCAM!

Now please explain who got scammed here? The customer of broke a TV and got a full refund? Or the company who are now -£800 and has a smashed up TV returned to them?

Please note that we have insurance in place that covers any TV that has arrived damaged. Our policy states that it must be reported within the first 24 hours, hence why that is stated in our terms and condition.

If a TV arrives broken and is reported within the first 24 hours – we refund in full or send a replacement and claim the damaged one via our insurance. Simple and fair process.

We have 3 bad reviews out of 100s of customers – there are always two sides to a story – don’t believe everything you read from a tiny minority.

Again read all the great reviews we have at the bottom of every product page.