I put in £20 to test their site to see if i wanted to invest larger amounts, I did this with crypto and stocks too.
Within a few days my money was halved, when I asked why they said that they have a $10 a month storage fee, so i said that is too much and I need to withdraw my money. They charged me 1% to sell my holdings, but I could not draw out my remaining £11.36 because they charge $25 to do a wire transfer.
It would be a lot cheaper to buy gold from a reputable broker and pay for a safety deposit box. It is only £20 but if I put in £2000, I would be down $120 after a year, if I kept in there long term as most people buying gold would do, my gold would have evaporated after some year with no appreciation after fees.
Dear Ray, we are sorry to hear that you were not satisfied with your experience and appreciate your understanding that standard fees are necessary to cover the operational costs involved in vaulting physical metal. We do our best to make sure our fee policy is readily accessible to all clients so there are no surprises. Please don't hesitate to contact our Relationship Management team for clarification on any of our policies.