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Razia D.

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1 Review by Razia

Hang Seng Bank

  • Hang Seng Bank

“Terrible customer Service..”
5/2/22

With my name change, I applied for a new credit and debit card. Visited the bank and gave them all the documents. The debit card arrived in two weeks but it's five weeks now and no sign of the Credit card. On calling them, they claim they don't have my ID with the new name and that I should visit the bank (AGAIN)! I wonder how did they process my debit card if they didn't have my name change documents! Utter carelessness and complete disregard for customers' time. Changing my bank for sure.

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