Razia S.

DISRESPECTFUL AND LIARS-there own staff writes the fake/good reviews. Noman is RUDE!

I don't even know where to start. The customer journey had only gone from bad to worse! As soon as i paid the advance they just forgot about me. They have treated me the absolute worst. They do not respect customers. Al Haram Travel lures in innocent people and drags them into stress. I can support these claims with plenty of evidence

I was looking to attend Hajj. Initially, until i paid the advance this agent called Nadia called me almost twice a day, selling thr programme to me. As Soon as i paid she NEVER came on the phone to me. I would call to ask for hee but She was always "not in the office" everytime i asked for her. I can count from the top of my head that i spoke to approximately 20 different agents, trying to explain the context to each one EACH TIME. I know itw Hajj and its a big programme but they are so very unorganized and disrespectful to their customers.

Firstly, the package that i paid a fortune for, included the seminar and Hajj essential goodies pack. So, the first seminar was rescheduled for some reason which we were patient about. Then the second seminar was cancelled ON THE MORNING of the seminar. It was over a 3 hours car journey for me. They called me on the morning to say that the seminar has been cancelled AGAIN! So now i cannot learn all the things and ask my questions before going to Hajj and i can't get that package that i paid for!

My ticket wasn't confirmed until the night before the flight. I was told after that 86 people were told the night before the flight that they have been declined for Hajj. I also asked about the hajj goodoes pack thy were meant to give us. And 15 hpurs before the flight they say to me 'you can come to thr office and collect it' i live in Manchester and there office is in london. I PAID THOUSANDS OF POUNDS FOR ALL THIS. And they are demanding me around for there own mistakes!

They lied to me continuously. So i spoke to an agent called Sufyan because i still hadn't received my passort he confirmed that he has posted to out to me and i will recieve it the next morning. Next day i spoke to this other guy who was the 'manager' named Noman! He is extremely rude and disrespectful. They are fooling people on the name o hajj. He assured me that i will get my passport at the seminar (which was then cancelled). Anyhow, this guy says to me that 'your passport is right here with me on my desk. It wasn't posted out. I will give it to you personally at the seminar'. I swear to God i received my passportby post on the SAME DAY! THEY LIED SOOOO MUCH. I had email confirmation that it was posted out and this guy still had to audacity to lie to me as i held my passport in my hand.

We were given a telephone number of a group leader for hajj called Mehboob. We called him severwl times up until the day before the flight. And the night before then flight around 7:30pm i called Al haram travel saying that Mehboob is not answering his phone and they told me that 'Mehboob's hajj visa was declined'. VISAS CAME LIKE 2 WEEK BEFORE HAJJ AND THEY TELL ME THE NIGHT BEFORE THAT THE GUY NEVER GOT A VISA. IF I HADN'T CALLED TO ASK THEY WOULD HAVE NEVER INFORMED AND I WOULD HAVE WANDERED AROUND ALL LOST. I was travelling alone for the first time.

And honestly, I CAN GO ON FOREVER. These are all thr things that happened before i even went for hajj. During hajj we were told we will get all inclusive. 3 meals a day, i lie you not. We were ONLY GIVEN BREAKFAST!

I have got SO SO MUCH MORE TO SAY! It was just a frustrating journey. And the worst part is, after i got back from Hajj. Al HaramTravel called me and said 'people are leaving fake/negative reviews about us. Would you kindly leave us a good review'

At the end of it all they said 'we don't even have a license for Hajj' they go to third parties hence they had over 86 customers declined the night before the flight. There own leader for Hajj got declined

Now you decide if you are patient and sane enough to go through this torturous and unnecessary stress.