R B.

Dear R. B,

We are sorry to hear that you had a negative experience. We would like to address the points raised in your review and to assure you that we took all the steps necessary to inform you of the type of vehicle you were buying.

We provide the public with access to dealer-only (wholesale) car auctions which they would not otherwise be able to attend as they do not have dealer’s licenses. Our mission is to give the public access to something they never had before and to make their car buying experience as easy and enjoyable as possible. We have sold many cars and our clients, knowing the service we are providing, are generally happy and satisfied with the vehicles purchased. In order to ensure this, all of our staff are trained to explain the dealer-only auction purchase process and the vehicles that are available for auction.

As you were informed, these vehicles come from dealer-only auctions and we do not have access to these vehicles in order to independently inspect them. Therefore, we cannot warrant or guarantee their condition. The information listed on our site is as provided to us by the Auction Clearing Houses and since we list over 100,000 vehicles we do not (and cannot) independently inspect each vehicle.

Through dealer-only auctions, such as the one you bought your car from, the cars are sold as-is, where-is and the buyer must decide if they wish to purchase the car based on the information provided and/or pay a third-party inspector to inspect the vehicle. All of this was communicated to you and you understood the process. In addition, we also went further by explaining to you the process by which the car statuses are derived so that you had all the information before making your bid and/or purchase decision. At no point did we confirm the vehicle is run and drive or the extent of damage on the car because we do not inspect the vehicle and cannot guarantee the status nor the condition of the car.

As we mentioned to you before you bought the vehicle, run and drive status means that when the car was brought to the Auction Clearing House by the seller (we are not the seller) it was briefly tested to see if the car would turn on and move forward and back (a very short distance, i. E. feet not miles). However, the Auction Clearing House, and by extension Auto Auction Mall, do not guarantee that when the car is sold it will be in run and drive condition since various things could happen while the car is on their lot. The buyer (i. E. you in this case) must decide if they wish to inspect and/or bid on the vehicle.

The above information was conveyed to you by phone when you spoke with Ana and others from our office. Furthermore, this was clearly stated on the car listing page via the tooltip beside the run and drive vehicle status and also found in our FAQs. Finally, on the vehicle listing page and also in our terms and conditions it is stated that all vehicles are sold on an “as-is, where-is” basis.

Finally, since you decided to utilize the buy now option the Auction Clearing House made available for this vehicle rather than bid on the car via auction we sent you an email requiring your authorization to execute the buy now. In that authorization email it clearly stated that the car was being sold “as-is”, that we did not inspect the vehicle and that we could not confirm the accuracy of the car’s status (e.g. Run and drive) provided by the Auction Clearing House. You replied to that email confirming your authorization to purchase that vehicle.

Once again, we are sorry to hear that the car you received was not to the condition you expected, however, keep in mind that we provided you all the information that the Auction Clearing House provided us. We are happy to discuss this further with you at your convenience and see if there is anything we can do to assist you with this.

Regards,

Auto Auction Mall Team