Burger King at 462 S Highland Jackson Tennessee 4pm. On 6/2722. The actual store wasn't closed but the dining room was which created a huge line at the drive through. Unknowing the dinning area was closed, I parked and tried to go inside but the DOORS were LOCKED. So, I stepped over to the window thinking I could just give the order number and have it handed to me with little ado. Why should anyone who pre ordered and paid for theirs have to wait behind a dozen customers in drive through who have yet to place, pay for and receive their food. The reason I used the app in the first place was to save time. The woman at the window was hateful and rude. Told me to move away as she proceeded to serve everyone in drive up which left me waiting in the heat for a long time. My order was served with a hateful lecture on how I had to go through drive up to get my app order. The app did not say anything about any requirements or steps for picking up orders. I think if BK is open for business the doors should not be locked. They can place chairs on top of the tables and signs that dinning area is closed. If they are not going to unlock the doors the app should not be eligible at those stores. The hateful employee should be removed from duties that interact with customers.
Will never return to that location!