Resha V.

Don't recommend. Bought advanced ancestry as a birthday gift (!). Was told it takes 6-8 weeks. After 6 weeks no follow up from the company. When I wrote to them, I was told in condescending tone that they notified me initially about 6-8 week processing time. Ok, after week 8 I have to follow up again (no communication from Teloyears!). Now I receive an email saying that their lab is too busy, and they don't even tell me when the results will come (birthday gift, mind you!). Ok, after week 10 still nothing from them, and not even a courtesy email. So we lost patience and requested a refund. And the funniest thing is, they deducted $20 (!) of shipment cost, when it was clearly their fault - why accepting so many orders if your lab cannot process them in the time that you guarantee? When I sent an inquiry, they simply ignored my email. Never again, and don't recommend to others. There are so many companies these days who offer DNA testing, I'll definitely go to someone else.

Nice selection on line, many options, everything looks great. Arrived as promised. However, when shoes arrived, they were all suede instead of all leather, the heel was 3.5" instead of the ordered 2.5" - huge difference. Couldn't use them even if I wanted to, also because shoes of 2.5" needed to be ordered a size larger - which makes them too large with heel of 3.5". Overall, pretty poor quality for almost $200 cost - cheap Chinese staff, not at all the nice brands advertised online. Customer service (only email, no way of contacting them on the phone) was very nice but totally unhelpful. Kept dragging time, promising to respond in two days (responding after multiple reminders over 1-2 weeks). Finally I realized that they were trying to get me out of the dispute timeframe, and filed a dispute with Visa (luckily, I paid with visa card). Visa was great as always, I received my refund, but it all took about 2 months of headache.