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Rey F.

1
Level 1 Contributor
Doha,Qatar

Contributor Level

Total Points
245

About Me

Working overseas as Finance professional.

Social

How I Can Help

Active in social medias and participates with relevant issues affecting my areas of interest. Regularly watching travel and food shows.

Interests

Travelling and food lover

3 Reviews by Rey

  • Bravofly UK

4/18/22
Verified purchase

After my traumatic experience with previous travel agency which I mentioned from previous review I was hesitant to book again with other international travelling agency fearing that I might facing the same issues.
However my instinct prodded me to try once more because in fairness with international travelling agencies they offer the best prices compared to local agencies within our vicinity.It just happens some bad eggs were ruining their reputations.So I search again and fortunately I found this site Bravofly.com which also peddles competitive prices but way ahead better from my previous travel agency. Customer service is superb and very accommodating with all my queries.And added perks they were also offering vouchers that I could utilized on my next trips.
Its a worth value of money. I highly recommend them for travelers who were looking for affordable ticket fares.

Service
Value
Shipping
Returns
Quality
  • Travelgenio.co

4/18/22

This is in continuation with my previous review with Travelgenio Co., I opted to cancel my confirmed booking instead of waiting for the rectification of my daughter's name which takes time for them to take actions despite of several follow up through emails and phone calls. I filed the cancellation last 16th of April 2022 "lo and behold"they replied 2 days after on the 18th of April 2022 promising me to refund my payment within 10 days after the airline company confirmation, not the full amount because of cancellation charges they imposed which is fair only if the mistake was from my end but since the error was committed due to their negligence thus charges must be waived. Anyhow, whatever proceeds I could received it would not be an issue anymore what is important was I learned my lesson from this unfortunate experience and I am hoping that they will honor their commitment.

  • Travelgenio

4/14/22

I was enticed to book our ticket because it offers much lower cost compared to other agency, unfortunately the passenger name differs from what i had filled up from my application form. I tried to emailed them immediately to rectify the passenger name since it is not my fault, error was committed by their carelessness to properly issue the correct details of each passengers but sad to say no actions were taken, they just reverted back with complain ticket but until now no rectifications of our ticket were issued.
I won't recommend this agency to others even with their enticing offers.

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Travelgenio T. – Travelgenio Rep

Thank you Rey F.
For your comment.

Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Rey Has Earned 5 Votes

Rey F.'s review of Travelgenio earned 5 Very Helpful votes

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