I ordered from LASR on Jan 14,2021. I received a text message confirmation that same day. I had a blonde moment, I did not know about the text message until later. I emailed customer service regarding my order because I thought I didn't get confirmation and they gave amazing customer service and sent me the details of my order. So they are reliable on giving order confirmation and contacting customer service, they were on it and reliable. My shipping label was made the next day, with tracking. I received my order on Jan 19,2021. So surprised how fast my bag came in! I love my experience with this company. My bag came in good condition, love the packaging. First time buyer and won't be my last.