No such thing as REFUNDS even though I couldn't access the "The Complete 2018 CompTIA Certification Training Bundle with Lifetime Access" I purchased for $53.10. Customer support did responded via email quickly stating icollege was unable to handle the increase of paying customers. He told me it was up and running now. I was finally able to log into icollege but not successful at launching any of the CBT nuggets. So I asked for a refund and was told they were only a third party and couldn't authorize a refund. Allegedly they buy in bulk so they can give the little guy a discount and that's why it's not refundable. I've never been to a site that offered an item and if it didnt work as advertised the only option was store credit and not a refund. Their store is terrible. There was absolutely nothing worth getting with my store credits. I finally selected something that was just okay and unfortunately had to spend an additional $14.88 to buy it. They told me my store credit would never expire but I didn't feel comfortable letting my "credits" marinate with them. It might disappear. I placed the order on 23 March and it still says "order received". Estimated delivery 3-6 of April. I'm feeling confident it'll be sometime after 6 April. Who knows maybe after a month I'll be informed that it's "out of stock". Do yourself a favor. Never order anything from them. I used to access Android Authority for their articles. Now their reputation is shot with me. Never again will I access any stackcommerce website or Android Authority or https://deals.androidauthority.com again. Truly scandalous! I need to find out how to file a complaint with Better Business Bureau. I'm pretty sure there's a huge gaggle of people with the same experience I was lucky to endure. Thank you Android Authority for making me extremely cautious and paranoid when ordering from any online merchant now.