RICHARD W.

Good
Service and easy

On the 5th, Her Mother returned to her room to find a used condom in her toilet, a condom wrapper by "Prudence" on her ironing board and other evidence of a room invasion.

I don't need to go into further detail on how disturbing this would be to know somebody had entered your room and did such a thing? It's a safety issue, as well as a hygiene issue. S

My wife called downstairs, nobody came upstairs to clean her room or move her to a new room (the preferred option). After an hour of waiting, nobody was coming to address this, they went to the front desk and made the same request. They told her to wait back in her room. I understand they did not want to wait in a room that has been used as a sex stop by a stranger. Two more hours passed before a cleaner came to remove the condom. The cleaner called the front desk to ask what she should do. Next, Victor Castillo responded with, "it depends who's asking". The result was they were handed two fresh towels and left?

This dumbfounds me. To keep this short, at 10:30 pm, 3.5 hours later, they finally gave her a new room after multiple requests. They did a lock interrogation and discovered nobody had entered the room aside from the cleaners during the guest's absence, this event occurred at 2:20 pm.

Victor Castillo informed my wife that there was nothing he could to help? Handed her Niels Alosssery's (Director General) card. Knowing this card did not have his direct contact on it. To this date not one manager or staff member has responded to any of our emails or calls. They absolutely do not care.