rickd37

Rick D.

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Total Points
180

1 Review by Rick

2/1/15

I purchased a replacement gear shifter for my 2001 Jaguar S-Type online, Motorcars manufacture their own alloy part that replaces the original plastic part that eventually wears. While the plastic part lasted over ten years, the alloy part lasted 2 1/2 years (approx 12,000 miles of use) before showing wear and needing replacement.
When I complained they said there was little they could do so I bought a replacement - only to find the replacement had been completely re-engineered. I called them a second time to make sure I had the right part and Motorcars Ltd claimed it was re-engineered for cost rather than performance reasons. Both times the part was priced in the $90-$100 region and I had double labor costs.
Evidently this part was a defective design - they should have replaced it at no cost.

Tip for consumers:
Choose another supplier!!

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