rickw455

rick w.

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2 Reviews by rick

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9/15/20

The title says it all. Installed a complete set of their custom made seating products in my 2020 auto. Beautiful stitching, nicely assembled and outstanding material. You cannot go wrong with a Katzkin product.

9/15/20

You are at risk of becoming a victim of the disorganization that runs ramped through this company. Only you as a customer will experience this, as this is their normalcy. It will put you into a mode of irrefutable frustration. Parts shipped that are damaged. They blame it on UPS or FedEx etc. The problem is, is that it repeats itself over and over. The corrugation used to ship the parts in is inadequate. There are shipping and packaging guidelines in place that are engineered to vastly reduce and or eliminate damage to the objects within the packaging based on their size, weight and features. The owners of this company obviously do not have the budget to source either a packaging tech, engineer, or at the very least a consultant to get on board and screw their heads back on straight. The lines of communication are very week in many areas. This is apparent by the manner in which some of the sales associates conduct themselves. Based on my experience this company has settled into a level of comfort that instills the mantra, we have money to throw away, because that is what's happening. I do not have one bad thing to say about the parts, because it all starts with getting the parts to the customer without them being damaged. This was a lesson learned about being patient and being a good customer yet, due to the nature of what transpired I have become a patient and am checking into the nearest mental institution as it is impossible that a company is able to become so complacent as to allow the same issue to repeat itself over and over that I cannot seem to wrap my head around it. Or perhaps it is just my stupidity that I allowed myself to go through the fourth, fifth and sixth replacement until I said enough. I reached out to their supervisor team several times requesting to speak with a member of upper management. I never was provided the opportunity, and think the supervisory staff was covering. What is even funnier is this was my first time ordering from them. They say the first time is the best lol.

rick Has Earned 33 Votes

Rick W.'s review of AmericanMuscle earned 33 Very Helpful votes

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