Ah, the dream of owning a Nick Scali lounge.
That beautifully Italian designed lounge, can you smell it
It takes 3 months to actually get the lounge. Do you know why? Because it is made in China
We bought our lounge before we moved, just over 3 years ago. When the lounge arrived, it had to be assembled.
We have dogs, so it was always covered with blankets to protect it.
We paid extra for one off accidental damage.
When I removed the blanket to give it a wash, I spotted a slight spot on the leather. I got the leather cleaner (bought from Nick Scali) and as I was cleaning it, the spot got bigger
I filed a report, a guy came and took lots of pics and said I would hear from the Manager.
Email received:
We have called you before and advised that we are unable to proceed with any further repairs since the damage has been gradually aggravated due to usage and period of time since the damaged occurred.
There were also cracked skin damage that was not disclosed, cracking on the leather is caused by lack of maintenance and using hard cleaning agents that dries out the moisture on the leather. Plus there were lots of scratches as well, pet damage is not covered under your warranty and damages caused by lack of maintenance.
Does that look like scratches caused by dogs?
NICK SCALI your leather lounge is not what you advertise and the damage was caused because the leather is poor quality IMHO.