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Bought a full dining set from them. Everything was okay, until one, then two, then three of the chairs started to come apart. The company REFUSED to do anything about it because it was a little over a year. The 10% coupon they offered on future purchases added insult to injury.
Probably moving this year and we know where we won't be getting our new furniture.
Tip for consumers:
Epic disappointment. Nice-looking low-quality furniture backed by terrible customer service.
Products used:
Dining chairs. They broke. Company refused to do anything about it.
So far, so good. We'll see how durable the furniture turns out to be.
Lovely jacket. The pattern is unique. They paid attention to details. Good customer service. Very reasonable price.
Definitely plan to look at suits, too.
Responsive; the produced and sent the jacket in time for a holiday event.
Design and price
I ordered a Star Wars X-Wing costume for Halloween 2021. The item arrived in time. When I took it out of the package, it seemed like there must have been some mistake. This $100+ getup was the cheapest, flimsiest, poorest-quality item I've ever owned. I wore the costume a total of one time, and the crotch ripped repeatedly.
I emailed the company. They responded by asking for photos and all sorts of information. I sent everything straightaway. It's been a week and I've heard nothing more.
Buyer beware!
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From a software perspective the platform seems fine. We evaluated it for use but decided not to...
Hi,
Thank you for sharing your feedback with us. This item has a one-year warranty. As this product was purchased in January of 2022, you are now outside of the warranty claim window. Our seller is therefore unable to offer a refund or a replacement.
In addition, there was an option at checkout to purchase a 5-year Mulberry Protection plan, which was never purchased. We encourage our customers to add a Mulberry Protection plan to their orders whenever they purchase, as most of our products only have a 30 day return window for defects. If a product becomes defective past this 30-day window, Houzz relies upon whatever warranty the manufacturer will offer. If a Mulberry Protection plan had been purchased, we could have further assisted with a replacement. You can read the full details of our Return Policy at houzz.com/return-policy.
We do apologize for the poor experience.
Sincerely,
The Houzz Team