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The registrant of "goggles4u.co.uk" is an individual called "Skybeans" living at 132 Redcliffe Street, Rodbourne, Swindon SN2 2BY, not American Eyewear Inc of California, USA... he or she refers orders to the USA. You might have noticed that the 0808 number for "Customer Service" is a UK number and that the Royal Mail tracking numbers given in replies to unhappy customers complaining on other Web sites originate in Greenford (London Borough of Ealing), not the USA.
You have no legal protection whatsoever unless the trader ("Skybeans") can be identified and made the subject of a Part 27 claim through your local County Court. Trading Standards won't be able to help and neither the domain registrar (123-Reg Limited) nor the. Uk registrar (Nominet Limited) are prepared to take any action despite "Skybeans" being in breach of Nominet rules and trading unlawfully in the UK.
My surname is so unusual that there are only two familes globally that have it - there is objective data that confirms why the two families are completely unrelated. My great-great grandfather was illegitimate (born in 18th century) and he and his mother had different surnames from all of his descendants: I have a complete family tree of the whole family down the paternal line. Imagine how horrified I was to discover my three living children all listed on their index as deceased - exact name matches: two of them have one middle name and the third has two middle names. It's highly likely that their names (without their dates of birth from 1988 onwards, giving a strong presumption that they are alive) were harvested from a GEDCOM file - certainly, all three names are globally unique. BillionGraves Holdings Inc. have been evasive in all their replies, claiming originally that all of their data comes from headstone records, burial records, or American Military and Social Security records, but then changing this to "the majority" - the company is also still offering to remove the relevant records if I include the relevant URLs (already sent) and information such as my relationship to the deceased(!).
I've had enough and published a warning on a UK consumer Web site about the quality of their data, and contacted the Mormon Church on whom the company is placing blame for any inaccuracies - of course, I don't believe that.
Tip for consumers:
Don't!!
RM hasn’t received any thanks yous.
RM doesn’t have any fans yet.
RM isn’t following anybody yet.
Empty.
Purchased 2 sets of glasses and spent over £137 no glasses at all only excuses excuses excuses...
They are fine if you don't have a problem with the frames you've ordered. Otherwise don't bother....
This issue was addressed immediately by our staff. The records in question came from public birth records released in the UK. These were not burial or death records as this individual claims, rather public records released in the UK and shared with both FamilySearch and other websites. This is how we obtained them, as we house records such as historical records, death records, burial records, social security death indexes, etc. The records in question had no death dates on them, our site listed these as historic records, as this is the data we received on them. When our staff received notification by this individual, that they were indeed living records, these were removed immediately as we do not keep records for the living on our site. However, these birth records still remain online in a public database of UK records on other websites.
We did not place blame on anyone, rather we told this customer where these records come from. (Shared with us from FamilySearch.) In this case, the individual was not forthcoming about the type of record they wanted to be removed. As we house millions of records we require a URL of the record in question and the relationship of an individual to the record so that we know this is a legitimate concern. As this individual could give us very few details, our staff searched through the records until we determined exactly where these came from and they were removed immediately! We are always happy to remove any record as long as they answer a few questions, so we know individuals are not wanting records removed to hurt others and cause harm. Many of our records are created by families to house information about the final resting place of a loved one. I have personally traveled all over the United States to capture photos of my own family at my own expense and would be very unhappy to have them removed by random individuals.