I ordered for my mother. In the time it took to come to us her condition changed and we could not leave her alone. I called and was told that if I returned the unopened alert system we would be refunded. I never used the equipment or the service (never activated). When I called to see where my refund was they said their policy was not to refund (why then did I ship the equipment back) but that as a "courtesy" they would refund 1/3 of the price of an unopened product and an unactivated service. Basically, I would never do business with this company again... they are not honest.