Well I have to say that this whole experience hasn't been a good one. We just haven't been on the same page from day 1. All I've ever used is a hosting service like Alpha Hosting with C-Panel access. I was shocked when I first logged in to the flex plan and I thought that I would have had a C-Panel by switching to your Wordpress managed plan but to no avail.
I'm disappointed with your service overall so far, the migration hasn't been easy. My subdomains on my multisite network aren't working and that's absolutely critical to my business that I'm launching in a couple weeks. Your tech guys just couldn't grasp what I was trying to do that was so easy on Alpha Hosting.
In Alpha Hosting I was able to login to the C-Panel and add a wildcard subdomain and ssl was automatically created free for every subdomain I created. It worked like a charm and never had any issues with their service.
I'll be migrating my sites over to another company in the next couple days.
Thanks for your efforts but your service just won't work for me, too complicated, too much money and no c-panel so not user friendly in my opinion.