Robert L.

Tire Rack sold me my rims a few years back and the experience was so good, I had to come back for the tires.

Box got damaged during shipping. Some of the parts were slightly damaged. Given the excellent quality and how nice this product looks, I didn't want a credit, I wanted a replacement. The box was too big, heavy, and now damaged to send back, so I called customer service to see what can be done. Very good and attentive rep offered to replace damaged parts. I am super happy now with this chair. The cushions are perfectly padded, the construction is solid, and the level of craftsmanship is remarkable. Overall great outcome for something that clearly was not their fault.