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Robert O.

Contributor Level

Total Points
81

1 Review by Robert

  • NZ Post

12/7/21

Really l have just spoken to NZpost online team about our online purchase of envelopes from NZpost which was supposed to be delivered within 2-3 days.
The order was placed 30th November.
Today we learn the order has not even been picked - 8 days later, and that it should be picked by the end of this week and put out for delivery.
Given current delivery delays, are we even going to see the envelopes before we close office on the 17th?
OR should we just refund everyone's money that has paid for goods needed for their summer camping holidays?
Frankly NZPost rather than spending millions rebranding, how about spending that $ on improving your customer services?

Tip for consumers:
ask for real shipping times prior to purchase especially if needed to complete tasks

Products used:
prepaid DLE envelopes

Service
Value
Shipping
Returns
Quality

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