I originally started an account with bitgold back in 2015 had no problems setting it up. Later on
Bitgold was bought out by goldmoney, so then I transferred over the account. Bad choice I have been trying to close this account since the beginning of the year 2021 and I am unable to. They have a copy of my international passport with photo id. A copy of my drivers license with photo id. An uploaded photograph by webcam of myself. Several copy's of IRS documents with my name and address. Also several copy's of bank account statements with name and address printed upon them. But yet this is not enough to satisfy and prove that I am who I am. I feel that if I presented them with DNA evidence of who I am this would still not change anything. This company is a scam stay away and spread the word.
STAY AWAY!
Robert P
Dear Robert,
I'm sorry to hear your experience was not satisfactory. Goldmoney is always looking to stay up-to-date with any regulatory changes, and on the occasion that will imply changing or updating our verification requirements.
Please rest assured that any request for personal information is made to satisfy our regulatory KYC and AML requirements.
If you still have questions about your account, please contact us at questions@goldmoney.com