Robert S.

I bought a lot and asked they post it. It arrived broken. It was caused by bad packing. I know that they cannot insure ceramics. I wanted to alert them to bad packing and did expect an apology. This is the response i got. Make your own mind up.

I can see your emails - which do only date some 48 hours previous. Given the current situation, I'm sure you can appreciate our staff may have very different working environments at present, hence the delay. With the current situation in mind, I do not think waiting 48 hours for an email response is poor. If you want to destroy several years of buying from us based on that alone, then so be it. It would be a shame.
All ceramics and glassware that we send are completely uninsurable in the postal system - you'll note it says this on your invoice.
Regards

Andrew