Robert Y.

I recently started to teach Kenpo Karate again and decided to reconstruct my logo, name (Saber Strike Kenpo Karate) and philosophy and decided to go all in with posters, business cards, flyers, banners patches etc. I also chose to get T-shirts with my logo on front and back with additional graphics on the sleeves too.

The first order had some issues with the ink quality, coloring and sleeve length issues for the adult smalls. The youth large and youth XL sleeves were even longer than the adult small. However, this was a manufacturing issue by Gildan (G200) they were the ones that made the shirts. Rush Order Tees just prints on them and cannot control the quality of the shirts which is why it is nice that they have a huge selection to pick from. (I ended up using the Next Level Apparel for the do-overs.) I had 2 different t-shirts made for the original order, everything identical between them except the back graphics. Half of the order had mismatched colors from the front to back graphics and the ink began to wear off the other half of the order that seemed to be ok. I sold some of the shirts I thought were ok and stopped when my clients reported back they were seeing the ink wear off the shirts after normal wear and a few washes.

These shirts were printed using the Direct to Garment method and looked great other than the already mentioned issues but I can completely understand that not everything always goes to plan in a manufacturing environment from working in a manufacturing environment myself. Nothing to get upset about since this was my first time dealing with t-shirts and it was obvious that something had happened with the quality of the ink or the process... The fact that Rush Order Tees was not only willing to fix this order but wanted to do it as soon as they could displays a solid business ethic that others would do well to model in their corporations. Quality the first time around is just as important as the company wanting to immediately correct and issue or oversight the 2nd time around, which still equates to an A+ in my book. Nothing wrong with a do-over especially when they do as promised or even better in my case!

Either way Rush Order had Alyssa Seiders handle the issue for me. She was great, understanding and really came through to ensure the reprinted shirts were even better than I expected. My shirts had up to 8 colors which was complicated to begin with and when I requested for the screen print option over the Direct to Garment method they recommended I increase the quantity of the shirts in the order to better suit the production needs which I though was fair also coming from a production environment. I trusted they would come through and they DEFINITELY did! My students are excited to get their new shirts as well as the parents and many others that have been waiting to receive them. I am already working on my next few waves of shirts and understand exactly what to ask for in the future when printing on darker colors as well as how to utilize the screen printing over the DTG method when ordering by large quantities.

Thank you Alyssa and to Dean Ridgeway as well who filled in a couple of times when Alyssa was on vacation or unavailable! Great teamwork!