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Design L.

Los Angeles, United States

Contributor Level

Total Points
170

About Me

Apparel and accessories designer and product developer

2 Reviews by Design

  • Velocity Micro

3/2/21

I bought a new Velocity Micro computer in December, which was shipped 5 weeks later in January. It arrived with the USB ports not working, the back cover a bit crooked, and the optical not working. VM's solution was for me to send my machine back to be repaired which would take 8 days transit each way, and 3 weeks repair time. After already paying 2500$ for it in December, I wanted a replacement machine. I couldn't afford to be without a computer at that point. Also I purchased a NEW computer not a damaged/rebuilt one. They refused to ship a new machine, even after I said to hold my credit card, then made all sorts of excuses. I suggested that they make a UOPS claim and they didn't want to do that for some reason. The original packing was in perfect shape, so this machine left the shop damaged. The agreed to a refund and held the credit for a week after receiving the machine. This cost me more CC interest and grief. Tech help was very nice, customer service was useless. I got action by posting to the president's LinkedIn page, which is not how it should be. VM you lost a customer and any recommendation that I might have given.

Products used:
Desktop Workstation

Service
Value
Shipping
Returns
Quality
  • NULASTIN

2/6/21

I have no idea if this works, but I am having a reaction to sunlight. I used 2x on my eyelashes, according to the directions and my eyes hurt quite a bit when I entered the sun. The skin around my eyes isn't red, but my eyeballs hurt in the sun. I have transition lenses on my glasses so they have UV protection. I'm returning it. It's actually quite alarming.

Tip for consumers:
Restocking fee plus return shipping

Products used:
Nulastin for lashes

Value
Quality
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Leah G. – NULASTIN Rep

We are so sorry to hear about your experience. Please know that we are able to accommodate a return/replacement and/or refund based that works best for your needs. Our goal is your complete satisfaction. Can you please reach out to us? customercare@nulastin.com

Design Has Earned 10 Votes

Design L.'s review of Velocity Micro earned 2 Very Helpful votes

Design L.'s review of NULASTIN earned 8 Very Helpful votes

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