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I feel like this company is misleading. I went to get treated for a UTI and the lady Monica asks me one question. I answered it and she said you have a kidney infection and go to Urgent Care. What? I spent my hardworking money to get seen to get medicine. And all I get is... go to urgent care. Well I wanted to go to Urgent Care I would have went there to begin with. This site is misleading they just take your money and refuse to do their job. Save your money and go else where.
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We’re really sorry to hear that your experience was not the best, Rochelle. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please give us a call at 415-237-1378 or send us a message through our message center and we'll be more than happy to help.