Rodney D.

I called them on the phone to confirm that they had the product I wanted to buy in stock. I was told that the product was in stock and to go ahead and place the order. I placed the order and I received a confirmation and the payment was taken from my debit card the same day. The next morning I received an email telling me it is not in stock and the product would be shipped when there backorder was filled. I called and asked that the order be cancelled and my money refunded. I was told that the refund would take 3 to 5 business days. So they can take the money immediately but need to hold the money for days. Why?