ron h.

UNPROFESSIONAL! NOT KNOWLEDGEABLE! NO ETIQUETTE! PRETEND PLUMBERS! LAZY! READ OTHER REVIEWS ON YELP AND GOOGLE!

Dont go here!
I would give this business a zero too, if I could. Facts ( see receipt below):

1) On June 04,2019 I submitted three items ( Items from Restoration- Luxe Faux Fur Blanket, Pillowcase, Lumbar Case) for dry-clean only. Receive a claim check # D ******* at 6:19pm. Total cost $35.45

2) Returned June 11,2019 for pickup, one week later to find each item ( Observed through the clear cleaning bag) destroyed. In the store, in-front of the person working, we both pulled out each item to find that they washed and dried each. Yes, wash/dried items that clearly state dry-clean only, and that I stated dry clean. The items complete shrunk, and lost "all" form and faux.

3) The person kept my items, and assured me that they would address me on what I could expect in return.

4) No follow-up, no insight to resolution. I was given the phone number to the owner, as apparently the owner would not reply to his employee. I've called the cleaners weekly. No return calls. I've gone back to the cleaners, nothing! I've sent 15 text to owner.

5) Called the owner he answered, only to say he had a cold and that he would call me back ( I can make this up!). I sent several more texts, and left many more emails.

6) Just left work and stopped by the cleaners, and spent several minutes all to receive smiles and statement to say, they would call me in order to let me know. FYI... this is the person (employee) doing the training for new personell

7) June, July, August, September. Now Im asking for my product to be returned. Not only do they have answers to how to address the damage, but they can't find my stuff! As they smile and say they will call me back.

What would you do? This is the worst place ever!