Ross D.

Unfortunately, I am forced to write this on the basis of the service that I have so far received from Electraheat (www.electraheat.co.uk) in the hope that I can help people can take an informed view when thinking about buying from them. I selected this company and their electric heater products mostly because they were the cheapest, which I am now kicking myself about, but hey-ho.

I purchased these heaters at the end of last summer (Sept 2011) in time for the winter. They didn't arrive until the January (2012), some 4 months later, well into the cold winter period. The control panels hadn't arrived either by this point which took another month of chasing (end of Jan 2012). No useful instructions have come with the control panels and therefore these still aren't installed. The owner has fobbed me off saying 'look on their website' but that is utterly useless. At least on this subject I have received a response.

About 3 months after installation, one of the heaters has leaked all of its oil. Fortunately this was over a laminate floor, a carpet would have been ruined. I have now been chasing for a month and a half to get this heater replaced and I receive not return calls from the owner. The receptionist is very nice, but clearly she has no impact as I have left at least for messages with her, untold (tens) of messages on the answerphone of the owner, and countless emails. I am at the point now where I am going to go through the painful process of legal action as this is now too much. In all, the product and the company have been woefully inadequate. Do not buy from these cowboys.