Thumbnail of user rosss35

Ross S.

Contributor Level

Total Points
265

2 Reviews by Ross

  • Berris Optical

4/3/15

I first went to Berris Optical over four months ago. Today, I just received, in the mail, the third incorrectly written contact prescription. This is ridiculous. When I spoke to them two days ago, about receiving the second wrong one, I got no apology and they even read back the correct numbers to me. So, I really can't fathom what small an IQ one must have to not to how to copy numbers from one piece of paper to the next, three time. What's worse is that all three prescriptions they sent aren't even the same. In other words, they have send me three wrong prescriptions that all differ from one another. Also, it took them three months to even get my trial pair in. Of course, it was always their suppliers fault.

All of this after my horrible experience in just getting glasses. Upon getting an exam and buying classes, I went into Berris two weeks later after they did not call me about my glasses coming in. I sat down, put the glasses (which I've been wearing since I was 2-years-old) and realized they gave me the wrong prescription. I stated this and was treated as if I was crazy and told to take them with me and try wearing them. A week later, I went back in to tell and said the same thing. I couldn't even see out of the one eye, so this was no case of needing the eye to adjust. Also, the brand new frame had quite a bit of paint scratched off upon receiving it, to which they did not apologize for or offer to replace.

I was then re-examined and told they would order another prescription. Again, two weeks later, I had to call them. They said they called me and "spoke to me." Odd, seeing that I had never spoken to they with and again, made to feel like I'm the crazy one. I even mentioned the chipped paint on the frame, another obvious factor to their quality service. After arguing for quite some time, I was told they would "see" if there was anything they could do and then get back to me. I asked if they would actually call me this time and was told they would, which of course, again, did not happen.

About a week later I received a message stating that they were switching my lens from polycarb to "basic plastic." I called to speak to Denise Marion, who was the jerk that argued with me each time before. I told her that they did not even ask my permission to do this and that I had paid for polycarb. She stated that I was "not taking to the polycarb and they are giving me plastic." I said, "How can I not be taking to polycarb if it's only one lens that was the problem and that I've been wearing polycarb my whole life." She said, "You're not taking to them and we're giving you plastic." I hung up on her for the superb and kind customer service.

Two weeks later, I picked up my plastic lenses and now, too exhausted with their rude and inaccurate service that I don't even want to deal with them. Oh wait, I still need to get my fourth, and hopefully correct, contact prescription.

  • ooShirts

12/15/13

Upon using this company to begin with, I had to call about placing an order for custom shirt design because their site only offered a preview of one shirt, whereas I wanted to preview all shirts I had designed for print. When I called I was told, "Our design department reviews all orders before printing. You can't see the preview of the other shirt but as long as the logo is the same (men and women), placement of the design will automatically be corrected. We deal with orders like this all the time, we know what we're doing." I said okay.

I then placed the order and shortly after received an email stating that I needed to correct the dimensions of the design. Because those dimensions are not visible online, I had to call again. I explained this to the woman and told her that the first time I called, I was told this would be corrected for me. She said, "Let me put you on hold and have our design department look at it." A few minutes later she came back and said that they had adjusted the placement of the logo and that I needed to confirm the design layout via email. I thanked her and then checked my email.

Upon reviewing my email, the design looked fine and I clicked the link to approve the order to go through to the printing process.

A couple days after I received confirmation that the order was being shipped, I was balancing my checking account and noticed I was charged for two orders.

So, again, I called. I explained the situation to customer support and she told me, "There is no one here who can place an order for you, so you must have placed two orders." I said, again, that I had only confirmed one order and she replied with, "Well. Who placed the other order, with our credit card then, not us?" I hung up on her and called back hoping to get someone else.

I explained that I had just called and whoever I spoke to was extremely rude and then I explained the situation again. She said the only one who answers the phone here is "me" after I got done explaining the part about having to call and having the "design department" fix the placement of the logo for me. She then said, "We don't have a design department and you placed the order. I am the only one who answers the phone on the weekends and I never told you we have a design department." I explained that never said she is the one who told me that and that I had called during to week, not the weekend, about the order to speak to someone. I explained that whoever I spoke to at that time had told me that the "design department" would fix the order and that is the only order that I confirmed placing. She said, "No one would have told you that and there is nothing we are going to do for you. You placed two orders." Again, I hung up the phone.

This last conversation took place on 12/15/2013. I also placed calls on 12/10/2013, 12/08/2013, and 12/04/2013

Ross Has Earned 5 Votes

Ross S.'s review of ooShirts earned 5 Very Helpful votes

Ross hasn’t received any thanks yous.

Ross doesn’t have any fans yet.

Ross isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user elinw4
Elin W. reviewed ooShirts
9/23/22

Let's just say I paid $50 for """"rush shipping""""" and I still don't have my shirts. It is 19...

Thumbnail of user johng5212
John G. reviewed ooShirts
7/22/22

I had designed and ordered shirts for an upcoming river cruise. When I sent the order I...