rp50

R P.

2
Level 2 Contributor

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6 Reviews by R

17K Views
9/18/20

I recently purchased a router (Orbi) that was supposed to be up to factory standards.
When I received it, after much frustration in attempting to set t up, I discovered it hadn't even been reset to factory settings!
After making this discovery, I reset it to factory settings and managed to get it setup. Unfortunately, it continuously rebooted randomly for the next couple of days so I went online to Newegg and tried to arrange a return and exchange for a new unit.
The Newegg "assistant passed me off to an offline " technical advisor" saying I'd be charged a one time, refundable fee for answering my questions. What question? I discovered that this "service" setup a recurring monthly charge on my PayPal account for $46/month!
Obviously, I cancelled this thanks to an alert from PayPal.
I finally got a return label and today discovered I'm being charged a $45 restocking fee because the supplier plugged it in and it came on!,
Avoid? Newegg's at all costs, they'll be yours!

neweggs1
Newegg S. – Newegg Rep

Hello,

I do want to apologize for the defective router you got. This definitely sounds a bit odd and we'd like to look further into this for you. Can you email us at wecare@service.newgg.com with your order number?

Thank you,

Louis [Newegg support]

19.9K Views
2/11/20

Decided to order some glasses for use when using my computer or iPad.
Armed with a new prescription I thought I'd try Lensabl. The prices and basic styles offered seemed competitive so I provided my prescription info and selected frames.
The first alarm went off when my order confirmation showed black frames while I had ordered grey! Lensabl responded reasonably quickly confirming that they corrected the order error.
About a week later I received shipping notification of my glasses. Their tracking system never worked but my glasses arrived a few days later.
Guess what? They were black frames! Even the shipping info confirmed the grey I had ordered.
When I contacted customer "no support" their best recommendation was for them to send me the correct frames and for me to do their job by removing the lenses from the black frames and installing them in the grey frames (what could possibly go wrong?) Then they wanted me to ship back the black frames!
I opted to keep the wrong frames and lenses and NEVER DO BUSINESS with Lensabl again!

65.0K Views
5/18/19

The Bracketron O2 Air Vent Phone Mount! Initially easy to install & use but the attachment clips broke after 90 days of use. Unfortunately, that's well beyond the return/exchange window for Amazon. It is a true POS!
Purchased another item by Macally for 1/4 the price that is more solid.

8/19/16

After suffering through several months of intermittent (or NO) internet service & many hours on the phone w/ their utterly dismal customer service Comcast "realized" that my connection was much too far away. Over 300' to be exact, while the recommended distance is 200' or less.
Comcast promised that this would be remedied w/ new wiring & set up an appointment w/ a TWELVE HOUR window yesterday 8/18. By hour 10 no one had arrived. A call to customer "service" resulted in assurances that the tech would indeed arrive & complete the promise updated connection.
At hour FOURTEEN, no one had arrived so another call to customer "service"! I was told that the ticket had "expired" so a new appointment was needed. THREE DAYS later. I protested vigorously & a "supervisor" called and assured me that the tech would arrive first thing this morning & the work would be completed by Noon. So far NO ONE has shown up nor called. Only 27 minutes until I change providers!

1.4K Views
4/9/16

I purchased a Kwikset Kēvo to replace my old keypad deadlock. All went well for about a year making keyless access a breeze. Then I was tempted to upgrade to the "new, improved"
Kēvo Plus which provided remote operation via their "gateway". Thus also worked well for at least a few months.
THEN their server went down & the system is useless. "Customer NO SERVICE" was just as useless. I waited over an hour on hold. I even tried their "we'll call you back" option only to be disconnected.
Once I did speak with someone they could provide NO HELPFUL INFORMATION. It's all IT's issue & customer no service is t able to communicate with them!
They did suggest I carry a key! What's the point in having "keyless" entry? Also, remote access is a moot point.
Give strong consideration before purchasing. You could be left out in the cold, quite literally!

382K Views
12/17/15

Placed order for several items. Only a couple have been delivered. Despite NUMEROUS inquiries w/ customer no service I'm still waiting on three. All three have confirmed shipment BUT one tracking number (FEDEX) is bogus & the other (USPS) shows pick up but no further progress. I'm beginning to think it is also bogus.
Late breaking news! After waiting 3 weeks for item sent FEDEX, Open Sky now says the seller never shipped & no longer sells on the site! WTH- It took them three weeks after confirming shipment to discover their fraudulent seller?

After yet another week the second part of this order sent USPS has not shown any tracking movement beyond "pick-up". Open Sky Customer "Love" continues to maintain that they are unable to communicate w/ the vendor which seems curious. Surely the "vetting" process would include contact information for situations like this.
I "smell" another cancelled order coming!

Okay! I finally threw in the towel and requested that the final portion of my order be canceled.

I have received no response concerning the status of the shipment of this item despite numerous requests!

Tip for consumers:
Don't!!!

Service
Value
Shipping
Quality
andrewp47
OpenSky E. – OpenSky Rep

Hi R P.! We are sorry to hear about the trouble you have had with some of your recent orders. OpenSky hosts thousands of different shops and, while a vast majority of orders are fulfilled successfully, there are issues on occasion and we are always happy to help. If you still have any outstanding order issues, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on the status of this shipment for you. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer. As you have seen, if an order cannot be fulfilled for any reason, we will make sure you receive a full refund.

R Has Earned 11 Votes

R P.'s review of Lensabl earned 5 Very Helpful votes

R P.'s review of Amazon earned 2 Very Helpful votes

R P.'s review of OpenSky earned 4 Very Helpful votes

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