Ryan M.

After many days of searching for the Mercedes we wanted we found it at Waco AutoNation. Everything was to our liking except for a couple broken child seat covers in the back seat. We had to fight extremely hard to get them to agree to fix it free. I thought it was a little bit ridiculous since we were purchasing an $80k car the least they could do was fix a $20 part. We took the car and waited for the parts and our plates to come in. After over a month we got the call to come in and replace the parts. I figured they would also put on the new plates. They said we are still waiting for the plates. I told them it has been almost 2 mos how can they still be waiting on the plates. The finance guy tried to give us some bull$#*! about how this is normal and happens all the time. They were still waiting on the title and he didnt know when we would get the plates. After some heated conversation the manager stepped in and was very appologetic and assured us he would get everything sorted and call us back on Monday. That never happened and I ended up calling him back on wed. He said we have everything at our other location and it is being sent to us. He will overnight us the plates the following week and we will have them by Thursday. That was last week. I tried to call the manager twice and also text his personal phone and still no response. I honestly do not remember the last time I have dealt with such unprofessional people or company. I will be telling everyone I can that they should never purchase a vehicle from this place. Absolutely ridiculous to spend so much money to be treated like this. Still to this day no one has even walked through the car with us to show us how to use all the functions. I had to call Mercedes Me to get my account set up and have been youtubing how to use all the functions. To be honest If I was Mercedes I would not allow my cars to be sold here it only makes them look cheap and second rate.

Everytime I order something from Samsung they send it via Fed Ex. Fed Ex has horrible review rating and I can testify that my package is always 4 or 5 days late because Fed Ex is crap. Carrier pigeon would be faster. You would think that a high profile company like Samsung would use a more reputable delivery service. Like UPS!

Everytime I have a package being delivered by Fed Ex it is 4 or 5 days late. This is because rather than reading the address and putting it on the truck for that city they scan the address and it comes up as a different city so they put it on the wrong truck. Just read the damn city that is stated and put it on the truck accordingly. Stop thinking you know better. This has been going on for over a year. It takes me 3 or 4 days of calling Fed Ex and trying to explain this before they realize their mistake. I have no issues with UPS as they caught their mistake the first time and adjusted their issue so it didnt happen again. Perhaps Fed Ex, you could try learning from your mistakes as well and your rating would go up. I will never order through Fed Ex ever. Worst delivery company available.