I'm giving a two star review since they are fully refunding.
Their policy is a full refund or a "hang it and we'll determine how much we'll discount if you keep it".
They don't take into consideration how much it costs to hang it, repackage (since it's already damaged), and take down the light cost (if there is damage) to even assess damage. I'm the one at risk with this policy. If there is damage, they may discount it $50 as far as I know. It appears it fell off a truck, no thanks.
Would you take the risk looking at this photo? Zero tape job and loose components. I didn't think so.