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Booked a room through hotels.com. Showed up at the hotel, and the place was shuttered. Wrote to hotels immediately. No response for two weeks. Finally had to contact them. A dozen communications later, "Well, it's not OUR problem is a hotel we listed took your money without being open!" So annoying to go legal over $50, but I'm willing to do it.
Don't want to take my word for it? Check out the consensus on this scam "service". I mean, I have *literally* never heard of a company with 273 reviews and an average far *below* 2 stars!
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