Safina A.

I would not recommend this company to anyone. With what started off as a very easy and smooth sailing has turned into an absolute nightmare. I hired a van from to drive back to Scotland. I have then been accused of damaging the van. I know with absolute fact that it was not me as I was very careful with the van. I disputed the case in May and heard nothing until July when they called be practically demanding i paid the amount. When i told them i couldnt afford it the advisor asked me to borrow or to put it on a credit card. I unwillingly paid a portion of the amount due to the threatening tone of the adviser. Followed up with an email asking of evidence of the amount before paying anymore. I have now received called again 3 months later asking for the remaining balance to be paid, albeit from a nicer advisor. There has been zero empathy from the company with respect to the situation. They have not acknowledged their part in this at all (failed to offer excess cover, the representative did not take me round the car). They have constantly called me out the clue demanding money with zero acknowledgement of my emails. If i had caused the damage, i would accept and settle the amounts. However, I refuse to pay for damage I have not caused, especially where there has been little consideration for my arguments and 0 sensitivity around handling the situation during these difficult times.