Sam G.

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1 Review by Sam


BE WARNED - do not buy from DealsWorld! In May 2011 I ordered and paid for a boxed set Criminal Minds Seasons 1-5 and X-Files complete series boxed set. Their website stated they were "factory original" and the illustrations on the website looked the same as I had seen in stores. The order process seemed as normal as any other online ordering. The DVDS arrived with a label on the package which indicated they had come from Hong Kong. After opening I realised they were not original factory DVD's. The DVD's were not in individual cases, they were put in pockets, some were not even printed, just plain silver DVD's. Some were missing, not the correct episodes, and some would not even play. Those that did play were heavily pixellated, obviously copies, of such poor quality making them not watchable. I contacted Dealsworld for a return address to return the DVD's for refund and when they finally responded they did not provide an address, but said that it was my responsibility to pay for return costs which could be expensive. After several more emails from me they made an offer to refund 50% of the costs. Whilst I was not happy with this outcome I decided to accept because it seemed it was the best I could expect. But they didn't make the refund, then stated that they couldn't refund my credit card because they were having "system problems" and suggested I open a paypal account. I did so, advised them the details, but still they didn't refund my money. I have emailed them at least once a week since then but to no avail. This company are scammers, stay away from them! I wish I had!

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