I have never put in a review of any kind before. I think they are kind of meaningless. However, I feel that I must share my experience in order to help others to avoid making the same mistake I did. I ordered a set of Black Rhino armorys on November 29th of 2021. I understood that these rims were back ordered and was given an estimate of about 6 weeks until I got them. The only reason I chose this company was because they gave me the shortest estimate for the rims. Looking back, that was probably my mistake. Nonetheless, I trusted them. Eventually, the estimated delivery date came and went. About a week after, I got a notification that the rims were being shipped, but was given the wrong tracking number. I called and thought everything was sorted out, but then the company canceled my order. I called again and they said they had to redo the order for some obscure reason. I got a new order number and thought everything was ok until they told me the delivery date would be pushed back another month. WTF happened to the rims that had been "shipped out." I eventually called and decided it was time to cancel the order. I am hoping I get my money back, but we will see. They were shady about the entire process, making my life very difficult and overall buying process a nightmare. I am a 17 year old kid who had saved up a bunch of money in hopes of buying new rims for my truck. If I had turned to some other, more reputable brand, then my rims might be here by now. Since I chose the shadiest company out there, now my dad is mad at me and I still can not drive my truck. Trust me, save your money and time! Pick a brand that will not just straight up lie to your face.
Dear Sam T.,
We are terribly sorry to know about your unsatisfactory experience with our store.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.