Yes, it's a free phone - but after less than 2 weeks, I've canceled. I was promised tracking when the SIM card shipped - didn't get it. I was promised answers when I emailed - didn't get them. I called, emailed, and used live chat to try to resolve issues. I wasn't able to receive calls, but everything else was fine. Techs kept insisting that I had forwarding on, and I didn't. After the third try to get an agent to UNDERSTAND my concern, I gave up. Called and asked to cancel - and another agent rambled for nearly an hour how she could "correct the issue." She completely ignored my repeated requests to just cancel the service. HORRIBLE. Don't bother. Yes it's free, but it's NOT worth it. Since I couldn't receive calls, I lost out on two job opportunities. I don't appreciate it - not that I expect this bottom-feeding company to care. Don't do it!