Just to say... have been trying to contact them for days... Every time I get the same reply..."the lines are busy... please call again." The problem is when you do call again, you get the same reply... Also when you do get through, they always want to update my iPad and smartphone - for a price - and then tell me 'what a special deal I am getting.' and when I say NO - they are not really interested in helping me with my problem... will not renew my contract with them