Sent a tablet off before with no issues then sent my husbands Samsung S20 packaged well in its original box initially offered £200 always had a screen protector and cover on it no scratches like new, they revised the offer to £40 because apparently the screen was damaged. Initially we thought it got damaged in transit we asked for photos as we were shocked at how it could be damaged being in a box. Thank goodness we read these reviews as we declined and they sent it back and would you believe it nothing wrong with the screen! Absolute crooks! We are now taking it to CEX I'll settle for less money, would give no stars if I could! Please avoid not worth the hassle.