Sarah L.


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1 Review by Sarah


Had an issue with bt sport with tyson fury vs dillain whyte boxing fight. I paid nearly £25 and haven't been able to watch over an hour of the start of the fights, which I had money on under cards. I called customer service and was advised I will not be billed to watch the fight due to this, however I have had a bill today saying I have been charged for this boxing fight even though I was told I wouldn't be! My bill has hit £117 I think this unacceptable when I was told I would NOT be charged for this as I couldn't watch the first hour and half of the events! They hiked my bill up in contract to and now they've said I can stay as a customer but want me to pay an extra £20 per month for the exact same deal? Obviously I'm not that stupid. They don't respond and lie about charges and reassure you then charge you. Another loyal customer They have lost after 2 years. I've never missed or made a late payment and this is how they get around it. They sell it to you make it sound amazing and you literally get wifi for that and that's it! Freebies channels a landline u don't use and WiFi and the only thing I use is the WiFi so for that price bill I have been robbed. Bye virgin.

Tip for consumers:
Be careful when you go into contract they lie to get you in and hike prices up the small print is where they sting you and take even more money for a terrible service.

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