SAURABH P.

After three weeks of struggle I am editing my review. After three weeks, these people said airlines did not confirm my ticket. They don't have seats available. I have attached the screenshots. I never asked for schedule change. They sent me an email twice regarding schedule change and I have accepted the changes both time. They have my money but they haven't issued the ticket. There is guy name RUPERT, he sent me an email in the beginning that he is working on my concern. But after that I sent him so many emails. He is not even responding to my emails. My fly date is coming closer and closer but these people not helping me. When I called customer service, I hold phone for 1.5 hrs and no response. When I call regular customer care, they just transfer to schedule change and again just holding phone for an hour and no response. Guys, I really have to travel to attend my brother's wedding. But now at last moments, tickets are 3 times more expensive than what I have paid to you. This is not done.
President of HOP2 "Brent Stewart", please read again your "NOTE" on your HOP2 website. Is your company seriously working as you have mentioned in your notes?