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I LOVE JJILL! I also love their sales. So I wait, and wait.
Occasionally the clothes I want are gone in my size when the price drops. But I say cest la vie, Cherie!, to myself.
Ive never had a problem with customer service. In 5 years. Not once.
Highly recommend.
The one negative. Well the 2:
1) they need better designers, with better color palettes.
2) they have nothing for loyal customers. At least Free Shipping, JJill!
We travel. Go on wave runners. Snorkel. Go to nice restaurants. Go boating. Sometimes chill & watch the grass grow.
But one of our best dates was when he said, lets learn how to shoot like pros!
The SigSauer Academy Bear Exeter, NH was excellent! We took a slightly advanced class. 6 hrs in the 90 sun. Its was SO worth it! Learned how to target shoot. Faster. Better skills.
And we bought a Sig each. To practice!
We are heading back after the summer sun calms down. And learn more skills!
Broadway? Maybe next year.
We are going back to SigSauer!
Generally the clothes are well made. I hope ATs quality doesnt dip, as it sometimes does. I always look for chic clothes, elegant but with a bit of flare. Perfect for a professional.
My recommendation to AT: maintain quality and workmanship. Dont slip. You were better 10 years ago.
Ok, so this is my year to buy good shoes! I know what I like. And naturally I dont see any reason to pay exhorbitant prices. Macys? Norman Marcus? Nordstroms? No. Just find your shoes in the sizes that work. At a reputable site. (See my one bad experience).
I may have been lucky. My transaction was smooth. The shoes are terrific!
I got shoes from Boscov. 2 pairs of great flat shoes with arch support. One had a problem. I returned it, and got the correct shoe back. Within a week!
No hassle. My feet are comfy.
Ok, so theres a Huge diff between trendy and downright atrocious!
WHERE are you getting your designs from?! A junior high kid and her pals?
And WHY do those who order clothes not understand the concept of Inventory?! Use an APP for Gods sake!
Memo: Get more sizes of those that sell fast. Get less XXS. This is the US. We American girls are tall. We have busts and hips. We are not petite 410 girls!
What ever happened to beautiful, pretty clothes?
Oh maybe I need to go to WhiteHouseBlackMarket. Or Norman Marcus.
Ok, everyone. There was a new CEO recently who decidedno more coupons. Very few, at any rate.
Hopefully he leaves without mega-millions.
New Yorkers expect sales. Cos we know your mark-ups, silly CEO!
And shame on Macys for poor quality. Its been dropping for 15 years. Are you competing with Sears, Pennys, Kmart, Walmart?!
Because I generally take my business elsewhere.
I tried to understand their silly standardized response-emails. I thought its better to simply send them back. But I read reviews at other sites that warned about it getting refunds. So Im cutting my losses. Will invest in good inserts... which I can use in another shoe, later.
There are lots of other shoe companies on the planet! Good luck to everyone!
These people have no Honor. No Integrity.
Dear Savvy S.,
Thanks for your reply here.
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
In your case, to protect the customer privacy, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
For computer:
https://www.newchic.com/Contact-Us-hc10.html
For mobile/phone:
https://pwa.newchic.com/customer-service
Regarding to size problem, Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
Best regards,
Newchic team.
I never expected my 3 pairs of shoes and a pair of sandals to be good quality. Just cute!
The site itself tells you size of this shoe runs small, so go up a size.
Finally the shoes come in. Cheap, but cute. So far, ok!
One pair of shoes is ok fit. The others too big. Id have to invest in at least $30 of inserts to wear them.
These Hong Kong peoples customer service is Zero. Non-Existant.
Several emails in bad English asking for. Photos?! Of what exactly?! My foot next to a tape? In the shoes? Who is going to take a good pic? My neighbor?!
LOUSY COMPANY.
BUYER BEWARE.
I say: stick with American companies. Or better: Amazon.
Fed Up.
Dear Savvy S.,
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "". Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
Thus, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
For computer:
https://www.newchic.com/Contact-Us-hc10.html
For mobile/phone:
https://pwa.newchic.com/customer-service
If E-mail: Typical response time is 24 hours
1. Log in your Newchich account. https://www.newchic.com/login.html (necessary if it belongs to After-sale Topics)
2. Go to contact us (on the top-left corner of the home page)
3. Slide to the ""After-sale Topics""/ “ Pre-sale Topics ”, choose a topic and click on ""E-mail Us Now""
4. Input all necessary information (labeled with *)and select the order number which connected to your question.
After you successfully select your order, there will be a red mark ""√"" show on the order number. Then you describe your problem and submit it.
If Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
If Phone: +00852 -81931379
Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
If Submit now: Contact us and we will respond as soon as possible generally within 24 hours
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Savvy S.'s review of Super Shoes Website earned a Very Helpful vote
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Hello! Thanks for your review. We greatly appreciate customer feedback and assure you it will be forwarded. -Bridgett