Scott B.

We bought a used engine from LKQ in Feb. 2021. At time of payment $400 was added to the amount for a core charge, which was never mentioned before. On the invoice it gave an email address to contact to have the old core picked up. The site provided an online form to complete. In March, two separate request were made via their email site for core pickup. Confirmation numbers were provided to us each time. The core was never picked up. We contacted a LKQ location closer to us to try and make arrangements in person. The response was "it wasn't her invoice we needed to contact the person that sold the engine to us". We tried, that person no longer worked for the company. I sent another request for pickup at the beginning of April 2021. It was confirmed with another confirmation number. Again no pick up was made. I called back again today to the number on the original purchase invoice. I was able to talk to an individual this time but was told because they seen no notes attached to the original invoice in their computer system about us contacting them about core pick up; their system would not process a core return because it wasn't returned with in 60 days. I gave him our different confirmation numbers that were provided. His response was "I am sorry but there is nothing showing that you contacted us. There is nothing I can do about it." What a deceptive racket. Save yourself the aggravation and don't waste your money and time dealing with them.